Privacy Policy

The protection of your personal data is very important to us. Our processing of personal data is therefore designed to fully comply with applicable data protection laws and regulations.
With this policy, we would like to inform you—our clients—about which personal data we process, for what purposes such data are processed, how this processing takes place, who has access to your personal data, how long we process these data, and how you can exercise your rights in relation to our data processing.

For the personal data required by us to fulfill the agreed services, the “Controller” within the meaning of the General Data Protection Regulation (GDPR) and other applicable data protection laws is:

Controller:
Jean de Dieu Tagne
Life and Social Counseling (in training under supervision)
Mayssengasse 24/8
1170 Vienna
Austria
Email: [email protected]

Which of Your Personal Data Do We Process?

Personal data are all information relating to an identified or identifiable natural person.

We process personal data only if you voluntarily provide them to us, for example in the context of:

  • contacting us via the contact form
  • an email inquiry
  • scheduling an appointment or an initial consultation

In particular, the following data may be processed:

  • name
  • email address
  • phone number (if provided)
  • content of your inquiry
  • address (if provided)

Processing of Third-Party Data

If you transmit personal data of third parties (e.g., when booking a service for another person using their personal data or when you include their personal data as an additional contact), you are obliged to inform the affected persons about the terms of this Privacy Policy and to obtain their necessary consent for the use and processing of their data. In particular, you must inform them about any processing and transfer of their data to third parties as described in this policy.

Purpose of Processing

The data you transmit to us when requesting a service are required to establish a contractual relationship between you and us that is necessary for the provision of the requested services, as well as for the proper and secure administration of your client account, to prevent misuse of our services, to enable us to provide information about participation in events, and to allow us to comply with applicable legal obligations.
The legal basis for this processing is Article 6(1)(b) GDPR.

Personal data may be transferred to service providers who are involved in providing services to you (e.g., trainers, seminar venue operators, IT service personnel, external social media and advertising managers), based on their legitimate interests in accordance with Article 6(1)(f) GDPR. Legitimate interests relating to the transfer of your data include the establishment of a contractual relationship between you and us, the reduction and/or prevention of misuse and/or fraud, and the verification of compliance with applicable admission requirements and/or acceptable use conditions for services provided by them.

In certain cases, the transfer of your personal data may also be required by data controllers in order to comply with applicable legal obligations pursuant to Article 6(1)(c) GDPR.

We may also transfer your personal data to third parties to protect their legitimate interests pursuant to Article 6(1)(f) GDPR, unless such interests are overridden by your fundamental rights and freedoms.

We may further share your personal data with service providers and/or publish your data based on your explicit, informed, and freely given consent—for example, for the exchange of contact details for the purpose of organizing peer groups or similar activities. This consent may be withdrawn at any time.

How Do We Process Personal Data?

We process personal data in full compliance with the technical, organizational, and legal requirements of the GDPR at our premises in 1170 Vienna. We apply the principles of data minimization wherever possible and continuously update our security measures to protect your personal data and other information from unauthorized access, loss, destruction, or alteration.

Access to your data is only possible via an encrypted connection. Third parties do not have access to your data unless such access is granted in accordance with this policy. We also require all parties to whom we transfer your data under these terms to implement appropriate security measures.

To Whom Do We Disclose Your Personal Data?

All data entrusted to us are treated confidentially.
Your personal data will not be disclosed to third parties unless there is a legal obligation to do so.

Further Use of Data

We will only use data for advertising, customer service, or market research purposes if such use is necessary for the provision or improvement of the services and if the customer has given prior consent.
Data will not be processed longer than necessary for the purposes for which they were collected or until all applicable legal requirements have been fulfilled.

Your Rights Regarding Your Data

You have the right to request information about your personal data and to obtain a copy of all your data in a standard format. You may request the correction of inaccurate, outdated, or incomplete data at any time. Under certain circumstances, you have the right to request the restriction of specific processing activities and to object to certain processing activities.

Where processing is based on consent, this consent may be withdrawn at any time by the consenting party. Under certain conditions, you have the right to request the deletion of your data. You also have the right to be informed of the source of your data if we did not receive them directly from you.

You may exercise your rights by contacting us. You also have the right to lodge a complaint with a supervisory authority.

Traffic Data

Traffic data, such as data collected and used to measure the frequency of use of a telecommunications service, are collected only if required for the provision of services and for billing purposes. Traffic data are not stored for longer than six months after the period required for billing and service provision, unless the client requests a longer retention period as part of a statistical function. Traffic data are not used to create user profiles.

Google Analytics

Our websites use Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses so-called “cookies,” which are text files stored on your computer that enable an analysis of your use of the website. The information generated by these cookies about your use of this website is transmitted to and stored on a server operated by Google in the United States.

If IP anonymization is activated on this website, your IP address will first be truncated by Google within member states of the European Union or other states party to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to and truncated on a Google server in the United States. IP anonymization is active on this website.

Google will use this information on behalf of the website operator to evaluate your use of the website, compile reports on website activity, and provide other services related to website and internet usage. The IP address transmitted by your browser within the scope of Google Analytics will not be merged with other Google data.

You can refuse the use of cookies by adjusting your browser settings. However, please note that in this case you may not be able to use the full functionality of this website. You can also opt out of Google Analytics for the future by downloading and installing the Google Analytics Browser Add-on for your current browser at:
https://tools.google.com/dlpage/gaoptout?hl=en

Google Fonts

Our websites use Google Fonts. When retrieving fonts, your IP address may be transmitted to and stored on a Google server in the United States.

Cookies and Other Tracking Technologies

When you visit our websites, we may ask for your consent to store certain information on your devices in the form of cookies in order to provide our services more effectively. Refusing to accept cookies may result in the loss of certain features on our websites and user interfaces.

Data Anonymization

We currently do not apply any measures for the anonymized processing of personal data within our systems.

Changes to This Policy

Please note that this Privacy Policy may be modified at any time in compliance with applicable data protection regulations. The version applicable is the one available on our website at the time of your order or your most recent visit. We will inform you of any changes either directly via newsletter or indirectly through a service provider.

Jean de Dieu Tagne
Email: [email protected]